This article is the first in a three-part series. “It’s taken me almost eighteen months to begin to feel like I have an informed sense of how things actually work here. The first twelve months were spent on fully understanding the complexities of our global operations; the last six on getting things moving in the regions so we could achieve a close version of the vision we set for ourselves. My sense of personal satisfaction is high now that I’m beginning to see some of that work come to fruition. I know I’ve given as much of my gifts and myself as I could to solving the tough challenges, navigating the snarly polarities, and ideating new ways to make things work.